DELIVERY / TERMS & CONDITIONS

TERMS & CONDITIONS

DELIVERIES
All deliveries are subject to a fee, weekend rate and orders delivered after 5pm and before 9am have an increased rate. Please check your order as once its accepted we no longer take any responsibility for it. A contact person must be available for the driver to call on route should a problem arise to ensure a prompt delivery please make sure that our driver can find your location, floor, office and your contact person easily with a detailed delivery instructions. 
ORDERS
All orders and bookings require a 50% deposit the balance paid on the week of the function unless prior arrangements are in place. Deposit are non-refundable one month prior to the function under no circumstances will this be refunded, however, you may use “store credit” to redeem the value of the deposit. If the function is cancelled less than two weeks prior to the booking no store credit at all will be given and the deposit is forfeited. We encourage EFT or cash payments as surcharge of 2.0% may apply to credit card charges over $100.00. Due to supplier or quality control issues some items may be changed without notice with a product that is equal or of a higher value than what was ordered. Please check your order once delivered or picked up as all claims are considered nulled and void once accepted.
STAFF
Our staff do not bring food packages with them you must pick it up from the shop prior or arrange delivery. Staff are contracted for three hours in total starting from the booked time continuously for 3 hours they only cook and serve food purchased from our shop unless discussed and agreed to prior. If you require staff to serve for a longer period a fee of $50 per hour will apply, please inquire. Our staff are paid $90.00 cash on the night at the beginning of the function by the customer the balance is paid prior. A travel fee may apply if the event is outside our service fee. A contact person must be available for our staff when they are on route to the venue. Our staff can cater for up to 55 guest if you have more guest and choose not to hire a second staff member, we will require someone to assist for a minimum of two hours if a person is not provided the staff member can only cook the food but not serve. An oven must be available to use on site unless discussed prior.