Delivery Info

ORDER DETAILS

All information provided to The Party Food Shop via email or telephone is deemed to be correct and final unless otherwise specified, including the delivery address, delivery time, dates, contact details and items placed. Any orders placed online by the client using the shopping cart are deemed to be correct and final. Any incorrect information that has not been rectified prior to 3:00pm the working day before, may result in 100% of the original invoice being charged to the Client without any changes being facilitated. It is up to the discretion of The Party Food Shop if items are to be credited.

CONFIRMATION OF ORDERS

Once verbal or written confirmation to proceed with an order has been received, an order confirmation email will be sent to the customer. All order confirmations must be received by 2pm the day before/ Friday for Monday excluding items which require a notice period or for functions;
The Client must notify The Party Food Shop immediately if:
-A confirmation email is not received
-A confirmation email has been received incorrectly
-There are discrepancies within the order confirmation

Any discrepancies that The Party Food Shop has not been notified of prior to the delivery or cut off times may result in the Client being charged (see ‘Order Details’). All orders and invoices are subject to The Party Food Shop’s Terms and Conditions. Once an order has been confirmed, any reduction in the number of guests for functions must not exceed 20% of the original booking. If the reduction exceeds this limit, The Party Food Shop reserves the right to apply fees based on the original order amount. A reduction of 50% or more will be considered a cancellation, and cancellation fees along with the loss of deposit may apply.

DELIVERY FEES

A delivery fee applies to all deliveries. You must pick it up from our shop for all “Pick Up” orders or we can arrange delivery for a fee. Please allow a two-hour window for a delivery please be contactable so our driver can call you if there is a problem. If you are uncontactable when delivery arrives or no one is present, we will return all goods to our shop no refund will be given.  Deliveries may be cancelled without notice due to weather or mechanical issues a refund will be issued for the cost of the delivery. Though we endeavor to arrive on time no refund will be given if we are late. Once the order is received it is considered final, in good order and complete.

CANCELLATIONS / RESCHEDULE

• Once booked all orders require a deposit the balance is to be paid 10 days before the function unless prior arrangements have been arranged.
• Staffed events that are cancelled less than 5 full working days prior to the event for any reason, including weather or any other circumstances will incur a fee of 100% of the final invoice and 10 days prior during our peak months of November and December.
• Deposit are non-refundable three weeks prior to a function or 72hrs prior for a food drop off delivery with no exceptions. No refund will be given to food drop off cancellations 24 hrs prior to the ordered time.
• For all refundable cancellations an administration fee will apply from $25 to $200. This is to cover a small percentage of labour cost in regards to email, phone calls and planning.
• Refunds may take up to 45 days to process. We encourage EFT or cash payments as surcharge of 1.5% will apply to all credit card charges over
• Rescheduled events that are subsequently cancelled will not receive a refund.

FOOD ORDERS

Foods / packages prices may change without notice. Food items that you have ordered or in a package may change without notice due to stock shortages or quality issues. It will be replaced with items of equal or great value. Any customer changes to the pack may increase the cost. If items are deleted, reduced or  replaced by the customer the package will be costed at a per item basis not a “package” price. Once you pick up your order or if its delivered it considered final. We do not take any responsibility for any product once it is accepted.